FREQUENTLY ASKED QUESTIONS
Please note that due to Chinese New Year (16 Feb 2018), orders that are placed between 7-25 Feb 2018 may take 1-3 weeks before they are shipped. We apologise for any inconvenience caused.
Can I pay in USD, CAD, GBP... etc?
Yes, payments are accepted for any currency. Please note however that at the checkout the amount will be converted into Australian dollars (since we are Australian based). You will still be able to pay in your local currency using PayPal/credit card/etc.
Do you do sponsorships/affiliates?
Whats the difference between the sponsorship and affiliate programs?
Sponsorship = free items
Affiliate = earn money
When will ________ be back in stock?
We try to restock any items as soon as they are sold out. If your item has been sold out for more than a day, please contact us and we will restock it for you as soon as we can.
My tracking number says its unavailable?
The tracking number first updates within 5 business days of shipment. Please wait a little while and check back later.
Can I cancel my order?
We accept order cancellations while your item is being processed (email us about cancelling your order before you have received a shipping confirmation email). Once it has left our warehouse then unfortunately, we cannot accept cancellations as the product is already on its way to you.
I've only received some items, where are the others?
Don't be concerned! Your items were most likely shipped from different warehouses so they will arrive separately. You can contact us or check your order status page for updates on the remaining items.
How long will shipping take?
Please refer to the shipping and returns page for more details.
Will I have to pay customs fees?
Most likely not, but please check with your country's customs laws. We are not responsible for paying any fees or taxes when they arrive in your country.
Where are you based?
Our sales office is in Perth, Western Australia but our warehouses are located in Shanghai and surrounding cities.
Do you have a physical store?
How much is this product in $, £, € etc?
Use the currency converter in the top right corner. You will be able to pay for your items in your local currency.